Privacy Policy

Privacy Policy

Primidy Services
Last updated: 24 July 2026

Primidy Services respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information in connection with our website, Call2Kitchen, our AI telephone-ordering services, client onboarding and related business operations.

1. Who We Are

Primidy Services operates Call2Kitchen.

Business: Primidy Services
ABN: 27 895 612 044
Location: Queensland, Australia
Email: [email protected]

2. Information We Handle

Depending on how you interact with us, we may collect or handle:

Client and staff names and contact details

Restaurant and business information

Caller names and telephone numbers

Order, menu, pickup and customer-request information

SMS messages and order confirmations

Call audio, recordings, transcripts or summaries where enabled

Account and authentication information

Billing, invoice and payment records

Support communications

Website enquiry and form information

Device, browser and approximate location information

Website usage and analytics information

Security, system and technical logs

We do not intentionally collect payment-card details through the Call2Kitchen AI telephone-ordering service.

3. How We Collect Information

We may collect information:

Directly from clients and their authorised staff

Through our website, enquiry forms and onboarding processes

Through the Call2Kitchen service

From callers contacting a restaurant using Call2Kitchen

Through telephone, SMS and email communications

From telecommunications, hosting, AI, database, messaging, authentication, analytics, billing and support providers

Automatically through cookies and similar website technologies

4. Why We Use Information

We may use personal information to:

Configure, provide and maintain Call2Kitchen

Answer and process telephone calls

Capture, confirm and deliver customer orders

Send transactional order-confirmation messages

Authenticate users and manage accounts

Complete client onboarding

Provide customer support

Issue invoices and process payments

Maintain service and system security

Detect, investigate and resolve incidents

Monitor and improve service reliability

Understand and improve our website

Communicate with clients about Call2Kitchen

Meet legal, accounting and regulatory obligations

Resolve complaints and disputes

We do not sell personal information.

5. AI and Call Processing

Callers may interact with an AI telephone assistant when contacting a restaurant using Call2Kitchen.

Depending on the service configuration, calls may be recorded, transcribed, summarised or processed using artificial intelligence. Callers will be notified where call recording, transcription or AI processing is enabled.

AI systems can make mistakes. Restaurants remain responsible for reviewing order information, maintaining accurate menus and business details, and providing appropriate human oversight.

Personal information processed through AI systems will be handled only for purposes connected with providing, securing, supporting and improving the service, or as otherwise permitted or required by law.

6. Calls and SMS Messages

Transactional SMS messages may be sent to allow callers to review or confirm requested orders.

These transactional messages are separate from marketing communications.

We will only send marketing communications where we have an appropriate basis to do so. Marketing messages will identify the sender and provide a way to unsubscribe where required by law.

7. Website Cookies and Google Analytics

Our website uses cookies and similar technologies.

Cookies are small files placed on a device or stored by a browser. They may be used to operate the website, maintain security, process forms, remember preferences and understand how visitors use the website.

We may use the following types of cookies:

Essential Cookies

Essential cookies support website security, form submissions and basic website functionality. Disabling these cookies may prevent parts of the website from working correctly.

Google Analytics

We use Google Analytics to understand how visitors find and use our website.

Google Analytics may collect information such as:

Pages visited

Time spent on pages

Website interactions

Traffic sources

Device and browser type

Internet Protocol address

General or approximate location

Technical and performance information

We use this information to measure website performance, understand visitor behaviour and improve our website and services.

Google may process analytics information using systems located outside Australia. Google handles information in accordance with its own privacy terms and policies.

We do not currently use cookies for targeted advertising or remarketing. If this changes, we will update this Privacy Policy and our cookie controls.

You can manage or delete cookies using your browser settings. Where cookie-preference controls are provided on our website, you can use those controls to accept, reject or manage non-essential cookies.

Disabling cookies may affect some website functionality.

8. How We Share Information

We may share information with:

The restaurant to which a call or order relates

Authorised client users and staff

Telecommunications and telephone-service providers

AI, transcription and voice-processing providers

Website, hosting, cloud and database providers

SMS and email providers

Authentication and security providers

Google Analytics and other disclosed analytics providers

Billing and payment providers

Professional advisers, including legal and accounting advisers

Government agencies, regulators or law-enforcement bodies where required or authorised by law

We only share information where reasonably required to operate and support our business and services, fulfil legal obligations or protect legitimate interests.

9. Overseas Processing

Some of our service providers may store or process information outside Australia.

This may include providers of AI, telecommunications, hosting, analytics, messaging, security and technical services.

Where applicable, we take reasonable steps to assess providers and use contractual, security and technical safeguards appropriate to the information and service involved.

10. Security

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, authentication, encryption, system monitoring, logging, backups and restrictions on staff or provider access.

No internet, telephone, cloud or electronic storage system can be guaranteed to be completely secure.

11. Retention

We retain personal information only for as long as reasonably required for:

Providing and supporting the service

Security and incident investigation

Billing and accounting

Legal and regulatory compliance

Handling disputes and complaints

Maintaining necessary operational records and backups

Information that is no longer reasonably required will be deleted or de-identified through our ordinary system and backup processes, unless continued retention is required or authorised by law.

12. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request. Legal exceptions may apply in some circumstances.

Requests can be sent to:

Email: [email protected]

13. Privacy Complaints

If you have a concern about how we have handled personal information, contact us at [email protected].

Please provide enough information for us to understand and investigate your concern.

We aim to acknowledge privacy complaints within five business days and provide a response within 30 days where practicable. More complex matters may take longer, but we will keep you informed where reasonably possible.

If you are not satisfied with our response and applicable privacy law gives you that right, you may contact the Office of the Australian Information Commissioner.

14. Third-Party Websites

Our website or services may contain links to third-party websites or services.

We are not responsible for the privacy, security or content practices of third parties. You should review their privacy information before providing personal information to them.

15. Children’s Information

Our website and services are intended for businesses and their customers. They are not designed specifically for children.

If we become aware that personal information has been collected from a child in circumstances requiring consent or other protections, we will take reasonable steps to address the matter.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, providers, practices or legal obligations change.

The current version and its effective date will be published on our website.

17. Contact

For privacy enquiries, access or correction requests, complaints, or questions about cookies, contact:

Primidy Services
ABN: 27 895 612 044
Location: Queensland, Australia
Email: [email protected]