Disclaimer

Primidy Services

Last updated: 30 April 2026

This Disclaimer applies to the Primidy Services website, AI receptionist services, call handling services, automation services, communications, and related materials.

By using our website or Services, you acknowledge and accept this Disclaimer.

1. General Information Only

The information on our website and in our communications is provided for general information purposes only.

It is not intended to be:

Legal advice

Financial advice

Business advice

Medical advice

Insurance advice

Technical advice

Professional advice specific to your circumstances

You should seek independent professional advice where appropriate.

2. AI Receptionist Disclaimer

Primidy Services provides AI-powered receptionist support designed to assist with call answering, enquiry handling, lead capture, appointment booking, and related business communication tasks.

The AI Receptionist is a support tool only.

It is not a human employee, professional adviser, emergency operator, licensed practitioner, or replacement for appropriate business oversight.

3. AI Accuracy Disclaimer

AI systems may not always be accurate, complete, current, or appropriate.

The AI Receptionist may:

Misunderstand caller intent

Mishear names, numbers, email addresses, dates, or service details

Provide an incomplete response

Provide an incorrect response

Fail to understand complex enquiries

Ask the wrong follow-up question

Book an incorrect appointment

Fail to identify urgency

Produce unexpected outputs

Be affected by background noise, unclear speech, accents, phone quality, or caller behaviour

Clients are responsible for reviewing and verifying information collected by the AI Receptionist.

4. No Guarantee of Business Results

Primidy Services is designed to help improve responsiveness and reduce missed communication opportunities.

However, we do not guarantee:

Increased revenue

Increased profit

Increased bookings

Increased leads

Increased conversions

Business growth

Customer retention

Return on investment

A specific number of answered calls

A specific number of appointments

Results depend on many factors outside our control, including your industry, offer, pricing, staff availability, service quality, market conditions, customer demand, follow-up process, reputation, and operational systems.

5. Client Responsibility

Clients remain responsible for:

Business decisions

Customer relationships

Reviewing call summaries

Confirming bookings

Checking appointment details

Following up with customers

Updating business information

Providing accurate instructions

Ensuring compliance with laws

Monitoring AI performance

Maintaining appropriate human oversight

Primidy Services does not take responsibility for business decisions made based on AI-generated information without human review.

6. Call Recording and AI Processing

Calls may be recorded, transcribed, summarised, analysed, or processed using AI.

Clients are responsible for providing any required notice or obtaining any required consent from callers or customers.

Recommended wording:

“This call may be recorded and processed using AI for quality, training, and service purposes.”

7. Third-Party Systems Disclaimer

The Services may rely on third-party platforms, including phone providers, AI providers, CRM systems, SMS providers, email systems, booking platforms, payment processors, hosting providers, and integration tools.

We do not control third-party systems.

We are not responsible for:

Third-party downtime

Third-party errors

Integration failures

API changes

Data syncing delays

Calendar issues

Phone carrier issues

SMS or email delivery failures

Payment processor issues

Changes to third-party pricing or features

8. Service Availability Disclaimer

We aim to provide reliable services, but we do not guarantee that the Services will be uninterrupted, error-free, or continuously available.

Service interruptions may occur due to:

Maintenance

Software updates

Internet outages

Phone network issues

Third-party provider downtime

Cyber incidents

System configuration issues

Force majeure events

Client-side system issues

We are not liable for loss arising from service interruptions, delays, or errors.

9. Regulated Industries Disclaimer

If your business operates in a regulated industry, including medical, legal, financial, insurance, health, emergency, childcare, disability, aged care, or similar sectors, you are responsible for ensuring the Services are appropriate and compliant for your industry.

The AI Receptionist must not be used as a substitute for:

Medical advice

Legal advice

Financial advice

Insurance advice

Emergency assistance

Safety-critical decision-making

Professional judgement

Licensed practitioner review

Human oversight is required for regulated or high-risk interactions.

10. Emergency Disclaimer

The Services are not designed for emergency calls or life-critical situations.

The AI Receptionist should not be relied on to contact emergency services, manage urgent safety issues, triage emergencies, or provide urgent professional advice.

Clients must maintain their own emergency procedures.

11. Website Information Disclaimer

We make reasonable efforts to keep website information accurate and up to date.

However, website content may contain errors, omissions, outdated information, or generalised statements.

We may update website content at any time without notice.

You should not rely solely on website information when making business, legal, financial, or technical decisions.

12. Limitation of Liability

To the maximum extent permitted by law, Primidy Services is not liable for any loss, damage, cost, expense, claim, or liability arising from:

Use of the Services

Reliance on AI-generated outputs

Missed calls

Incorrect bookings