Billing Cancellation and Refund Policy

Billing Cancellation and Refund Policy

Primidy Services

Last updated: 30 April 2026

This Refund Policy explains how refunds, cancellations, setup fees, monthly subscriptions, usage charges, and billing disputes are handled by Primidy Services.

By purchasing or using our Services, you agree to this Refund Policy.

1. Setup fee

The standard setup fee is AUD $249 unless otherwise agreed in writing. It covers standard onboarding and configuration. It is non-refundable once material setup work has started, except where required by law or Primidy cannot provide the agreed service for reasons within its control.

2. Subscription and usage

Monthly subscription fees are billed in advance. Usage and approved pass-through charges may be billed in arrears. Prices exclude GST unless expressly displayed as GST-inclusive. The Service Schedule records the Customer’s actual charges.

3. Invoice queries and overdue amounts

A Customer should raise a genuine invoice query promptly and pay undisputed amounts on time. Primidy may retry an authorised payment method, issue reminders and suspend the affected service after reasonable notice if an undisputed amount remains overdue.

4. Cancellation

The service is month-to-month with no fixed minimum term. Either party may cancel by giving four weeks’ written notice. Service and fees continue during the notice period unless an earlier date is agreed in writing. Earlier deactivation requested by the Customer does not automatically reduce notice-period fees.

5. Refunds

Fees are not refundable for change of mind, unused capacity, failure to forward calls, inaccurate Customer information, Customer or third-party outages, restaurant closure or cancellation during a paid period, except where the agreement or law requires otherwise.

6. Price changes

Primidy may change recurring prices by giving at least four weeks’ written notice. A Customer that does not accept a material increase may cancel before it takes effect, and notice-period charges will not extend beyond the effective date of that increase.

7. Mandatory rights

Nothing in this policy excludes or restricts a right, guarantee or remedy that cannot lawfully be excluded.

8. Contact

Primidy Services
Email: [email protected]
Phone:
ABN: 27 895 612 044